# Procom Solutions
> Construction handover and O&M manual specialists based in Brisbane, Queensland, Australia.
> We help contractors streamline operations and maintenance documentation for defence, retail, schools and hospital projects.

## Key facts
- Legal name: Procom Solutions Pty Ltd
- ABN: 20 619 105 729
- Based in Brisbane, Queensland, with a Fremantle WA office
- Australian-built SaaS for construction handover, O&M manuals and asset information
- Defence-aligned: ERIK (formerly DEQMS), EMOS and HOTO workflows
- Delivered on more than 230 Australian projects across seven sectors, totalling 49,000+ manual sections
- Outputs an interactive digital manual plus a printable PDF, with no per-manual fees

## About
- [About Procom Solutions](https://www.procomsolutions.com.au/about): Our team, mission and expertise
- [Frequently Asked Questions](https://www.procomsolutions.com.au/faq): Common questions on handover documentation, O&M manuals, DLP tracking, fire compliance and Defence (ERIK and HOTO) support

## Services
- [Commercial Construction Handover](https://www.procomsolutions.com.au/services/commercial): O&M manuals and handover documentation for commercial projects: retail, industrial, office and mixed-use developments
- [Defence O&M Manual Services](https://www.procomsolutions.com.au/services/defence): Operations and maintenance manuals for Australian defence construction projects
- [School & Education Handover](https://www.procomsolutions.com.au/services/schools): Handover documentation and O&M manuals for school and education-sector construction projects
- [Healthcare Construction Handover](https://www.procomsolutions.com.au/services/healthcare): O&M manuals and handover documentation for hospital and healthcare construction projects
- [Green Building Information Services](https://www.procomsolutions.com.au/services/green-building): Green building information and sustainability documentation
- [DLP Maintenance Services](https://www.procomsolutions.com.au/services/dlp-maintenance): Defects liability period maintenance documentation and management

## Features
- [All Features](https://www.procomsolutions.com.au/features): Overview of the Procom platform's capabilities for construction handover documentation
- [Digital Data Management](https://www.procomsolutions.com.au/features/digital-data-management): Tree-based handover data management with status tracking, virus scanning, version control and a full audit trail
- [Handover Manuals](https://www.procomsolutions.com.au/features/handover-manuals): The complete building handover package (as-builts, warranties, certificates and training records) compiled and approved digitally
- [Operations & Maintenance Manuals](https://www.procomsolutions.com.au/features/operations-maintenance-manuals): Digital O&M manuals from the OMM Buildings and OMM Base Infrastructure (V2.0) templates with eight structured sections
- [OMM Volume Splitting](https://www.procomsolutions.com.au/features/omm-volume-splitting): Automatic splitting of Defence OMM exports over 200 MB into labelled volumes per SEG v2.0 paras 40–42
- [Fire Manuals](https://www.procomsolutions.com.au/features/fire-manuals): Fire safety documentation for handover: certificates, block plans, interface matrices, baseline data and AS 1851 maintenance schedules
- [Building User & Training Guides](https://www.procomsolutions.com.au/features/building-user-guides): Plain-English building user guides and structured training records compiled alongside the technical O&M manual
- [Defect Liability Period Management](https://www.procomsolutions.com.au/features/dlp-management): DLP defect tracking with categorisation, importance levels, automatic escalation, reminders and monthly reporting
- [DLP Tracking Software](https://www.procomsolutions.com.au/features/dlp-tracking): Construction DLP tracking software: categorise defects, assign subcontractors, auto-escalate overdue items and export a clean defects register
- [Maintenance Management](https://www.procomsolutions.com.au/features/maintenance-management): Work orders with files, comments, assignments, schedules and workflow states
- [Government Estate Data Management](https://www.procomsolutions.com.au/features/government-estate-data-management): GDL (GEMS Data Load) data gathering folders for Defence estate and equipment data
- [Defence: HOTO, OMM & GDL](https://www.procomsolutions.com.au/features/defence): HOTO Evidence Folder templates v5.5–v7.1, context-sensitive HOTO help, the four-tier Defence workflow and EMOS/PPS review

## Resources
- [Defence Handover Guide (pillar)](https://www.procomsolutions.com.au/resources/defence-handover): The complete Australian Defence handover lifecycle: ERIK quality, HOTO process, EMOS operations, DLP. Roles, frameworks, phases and how they fit together
- [ERIK Guide](https://www.procomsolutions.com.au/resources/erik-guide): A plain-English guide to the Estate Resources Information Kiosk (ERIK): what it is, who it applies to and how subcontractors stay compliant
- [EMOS Defence Explained](https://www.procomsolutions.com.au/resources/emos-defence-explained): What EMOS means in Australian Defence contracting: the contracts, the contractors and how subcontractors meet EMOS handover and compliance expectations
- [HOTO Process](https://www.procomsolutions.com.au/resources/hoto-process): A practical guide to the HOTO (Handover/Takeover) process on Australian Defence projects: stakeholders, phases, the v7.3 evidence checklist and common failure modes
- [Defence Housing Maintenance](https://www.procomsolutions.com.au/resources/defence-housing-maintenance): Software, DLP and HOTO conventions for Defence residential portfolios (DHA) and base housing under EMOS prime contracts
- [Building Handover Manual Guide](https://www.procomsolutions.com.au/resources/building-handover-manual): What a building handover manual is, what it must contain, how to compile one and the mistakes that get it rejected
- [Defects Liability Period Guide](https://www.procomsolutions.com.au/resources/defects-liability-period-guide): What the Defects Liability Period is, how long it runs, who is responsible and how to track rectifications to close-out
- [Glossary](https://www.procomsolutions.com.au/resources/glossary): Plain-English definitions of ERIK, EMOS, HOTO, DLP, DAMIS, SoFC, PAS, O&MM and 20+ other Australian Defence construction handover terms

## Projects
- [Our Projects](https://www.procomsolutions.com.au/projects): Portfolio of construction handover projects across defence, retail, schools and hospitals

## Contact
- [Get in touch](https://www.procomsolutions.com.au/contact)
- Location: Unit 6/20 Rivergate Place, Murarrie QLD 4172, Australia
- Phone: +61 411 600 883
- Email: hello@procomsolutions.com.au
- Platform: https://app.procom.digital