What the project involved
Palmview Secondary College on Queensland's Sunshine Coast is a new-build state high school delivered under the Queensland Department of Education's school-construction programme. Stage 2 extended the school with additional General Learning Areas (GLAs), specialist teaching facilities, and supporting amenities. Procom compiled the project's O&M handover documentation in 435 manual sections, with the structure aligned to the Department of Education Queensland (DET) handover standard so the in-coming school facilities team could maintain assets from day one.
The handover challenge
State-school handovers run on the Department of Education's own handover specification — a hybrid of generic Australian Standards plus DET-specific requirements around asset tagging, safety documentation, and FM-readiness for the school's principal and facilities officer. The typical pain points are: (a) the in-coming receiver is a school principal and a regional facilities team, not a professional FM company, so the manual has to be readable by non-specialists, and (b) the project must hand over before the school year begins, with no flexibility on the date.
How Procom delivered
Procom configured the manual under a DET-aligned template that structured assets by building and by maintenance frequency (daily, monthly, quarterly, annual), rather than by trade. The review workflow validated every section against the DET documentation checklist before sign-off. The final export delivered both a printable PDF (the school's hard-copy reference held in the facilities office) and an electronic manual hyperlinked from the asset register straight to warranties, maintenance schedules, and emergency-response procedures.
- DET handover-standard template applied to manual structure.
- Asset register grouped by maintenance frequency for non-specialist reader.
- Push-notification reminders to subcontractors aligned to the school-term deadline.
- Both PDF and electronic exports delivered ahead of Term 1.
Outcomes
- 435 manual sections compiled and handed over before the school year start date.
- Handover pack accepted on first submission by the DET project officer.
- School facilities team able to navigate the manual without a project briefing — the asset-by-frequency structure matched their day-to-day workflow.
What this proves
Palmview Secondary College is the model project for Procom's education-sector capability: a state-spec handover delivered on a fixed school-term deadline, structured for a non-specialist facilities team. The Queensland Department of Education has multiple projects on the platform (Palmview Primary, Palmview Secondary Stages 1 and 2, Pimlico Aquaponics, Ripley Valley SSC, William Ross SHS, plus more) — see the projects portfolio for related case studies.